Essex Turbos FAQs

Below are some of the questions we get asked a lot. If you have any other questions you can use our Whatsapp widget below to contact us or call us on 01376 503350 and we’ll be happy ot help.

What Are the Consumer Terms And Conditions

SURCHARGE RATES

At Essex Turbo we believe in keeping things simple which is why you find none of our turbos are sold with a complex surcharge  acceptance specification system, weighted in accordance with the old units’ condition. The price of the turbo outlined in this document is the final price you will pay.

We do however, ask that you pay a fully refundable surcharge if you request a unit to be shipped from stock in advance of your old unit being returned to us. Please remember this is a fully refundable deposit upon the old units return to us within three weeks of purchase and is not weighted against condition.

1. Definitions:

1.1. In these terms and conditions the following definitions shall apply:

  •  “the customer” means the person who buys or agrees to buy the product from Essex Turbos or its agent;
  • “Essex Turbos” means Essex Turbochargers limited;
  • “unit” means a complete turbocharger assembly ready to be fitted to an engine;
  • “old unit” means a used unit removed from an engine;
  • “person” means a person whether natural or legal;
  • “product” means a unit or any other product manufactured by Essex Turbos for use in cars and light vans as listed in Essex Turbos Exchange Turbo Catalogue which is current at the time of the relevant sale or any other goods supplied to the customer by Essex Turbos.
    The masculine includes the feminine.

2. Payment:

2.1. Payment becomes due immediately upon the date of invoice. No credit shall be given.

2.2. The price is exclusive of VAT which shall be due at the rate ruling at the date of sale.

3. Exchange product:

3.1. Essex Turbos will not accept old units for exchange unless they meet the following specifications:

  • The old unit must be complete and not dismantled in any way (unless otherwise agreed by Essex Turbos);
  • The old unit must not have suffered deliberate or negligent damage (unless agreed by us).

4. Surcharge:

4.1. Where it is agreed at the time of sale that an old unit will form part of the consideration provided by the customer and the old unit is not provided by the customer to Essex Turbos at the time of sale a surcharge shall be payable by the customer. The amount of such surcharge will be provided at the point of sale. Such surcharge shall be refunded by Essex Turbos to the customer provided that the old unit which is agreed will form part of the consideration is provided by the customer to Essex Turbos within 2 weeks of sale and provided that such old unit meets the specifications in clause 3 of these terms and conditions at the time it is so provided.

5. Guarantee:

5.1. In the event of the product proving defective during the period of guarantee owing to faulty material or workmanship, subject to these terms and conditions and subject to the terms set out in Essex Turbos warranty card, Essex Turbos shall at its option either supply a replacement product or repair such defective product free of charge (“guarantee”).

5.2. The period of guarantee is 12 months from the date of delivery of the product unless stated otherwise at the point of sale.

5.3. The guarantee is between Essex Turbos and the customer extending to the first end-user of the initial sale (“first end user”). In the event that the first end-user sells the vehicle or engine to which the product is fitted, the benefit of the unexpired part of this guarantee does not automatically pass to the new owner. In order to transfer the benefit of the unexpired part of this guarantee to the owner the first end-user must apply in writing to Essex Turbos providing the name and address of the new owner and Essex Turbos may then at its discretion extend the benefit of the unexpired part of this guarantee to that new owner.

5.4. Essex Turbos shall not be liable under the standard guarantee if the vehicle to which the product is fitted is not properly serviced in accordance with the vehicle manufacturer’s recommendations (but Essex Turbos is not limiting its liability in these circumstances if the fault with the product is unrelated to the improper fitting and servicing and Essex Turbos will consider each complaint on an individual basis to ascertain the cause of the fault).

5.5. Essex Turbos shall not be liable under the standard guarantee if the product supplied by them and/or the engine of the vehicle to which it is fitted is/are modified to increase power output (but Essex Turbos is not limiting its liability in these circumstances if the fault with the product is unrelated to the modification to increase power output and Essex Turbos will consider each complaint on an individual basis to ascertain the cause of the fault).

5.6. Products supplied but not manufactured by Essex Turbos are not subject to any guarantee from Essex Turbos but Essex Turbos will pass on to the customer (in so far as possible) the benefit of any guarantee given to Essex Turbos by such third parties and will (on request) supply to the customer details of the terms and conditions of such guarantees issued by such third parties but (except for the circumstances mentioned in clauses 5.4 and 5.5) Essex Turbos is not limiting its statutory liability for any fault with the product.

5.7. The guarantee shall not apply and no guarantee is given in relation to any product fitted to a vehicle which is used for any form of racing.

6. Limitation of Liability:

6.1. Essex Turbos shall only be liable for any loss of damaged suffered by you which is a reasonably foreseeable consequence of our breach of our contract.

6.2. Without prejudice to any of the foregoing, Essex Turbos shall not be liable for damage caused to an engine or vehicle by a failed turbocharger where such turbocharger has been used for any form of racing

6.3. None of the above exclusions or restrictions of Essex Turbos liability shall apply to any claim for death or personal injury resulting from their negligence

6.4. None of the above exclusions or restrictions effect your statutory rights

7. General:

7.1. The contract to which these terms and conditions apply is subject to the law of England and Wales.

7.2. Acceptance of the product (whether by delivery to the customer or by the customer collecting the product) shall be deemed conclusive evidence of the customer’s acceptance of these conditions after receiving sufficient notice of their existence.

7.3. The customer shall be deemed to have accepted the product once the customer has had a reasonable opportunity to inspect the product.

7.4. The product is not designed for the purpose of racing and Essex Turbos does not recommend the use of the product for the purpose of racing.

7.5. Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Essex Turbos Limited.

7.6. If any provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of these provisions shall continue in full force and effect as if the illegal or unenforceable provision had been eliminated from these terms and conditions.

Returns Policy:

  •  If for any reason you change your mind about your purchase, such as an incorrect diagnosis of the fault, you may return the  turbocharger for a refund within 14 days of receipt as long as it has not been fitted to the vehicle or damaged in any way. Once the item is received, you will be refunded, minus a fifteen percent (15%) administration charge.
  • You will be responsible for postage when mailing the item back to our mailing address, which can be found on the top of our invoice or at the website ‘contact us’ page. 
  • To insure your return is processed in a timely manner, please include your invoice number and reason for return along with the item itself.
What Are the Business Terms And Conditions

SURCHARGE RATES

At Essex Turbo we believe in keeping things simple which is why you find none of our turbos are sold with a complex surcharge acceptance specification system, weighted in accordance with the old units’ condition. The price of the turbo outlined in this document is the final price you will pay.

We do however, ask that you pay a fully refundable surcharge if you request a unit to be shipped from stock in advance of your old unit being returned to us. Please remember this is a fully refundable deposit upon the old unit’s return to us within three weeks of purchase and is not weighted against condition.

1. Definitions:

1.1. In these terms and conditions the following definitions shall apply:

  •  “the customer” means the person who buys or agrees to buy the product from Essex Turbos or its agent;
  • “Essex Turbos” means Essex Turbochargers limited;
  • “unit” means a complete turbocharger assembly ready to be fitted to an engine;
  • “old unit” means a used unit removed from an engine;
  • “person” means a person whether natural or legal;
  • “product” means a unit or any other product manufactured by Essex Turbos for use in cars and light vans as listed in Essex Turbos Exchange Turbo Catalogue which is current at the time of the relevant sale or any other goods supplied to the customer by Essex Turbos.
    The masculine includes the feminine.

2. Payment:

2.1. Payment becomes due immediately upon the date of invoice. No credit shall be given.

2.2. The price is exclusive of VAT which shall be due at the rate ruling at the date of sale.

3. Exchange product:

3.1. Essex Turbos will not accept old units for exchange unless they meet the following specifications:

  • The old unit must be complete and not dismantled in any way (unless otherwise agreed by Essex Turbos);
  • The old unit must not have suffered deliberate or negligent damage (unless agreed by us).

4. Surcharge:

4.1. Where it is agreed at the time of sale that an old unit will form part of the consideration provided by the customer and the old unit is not provided by the customer to Essex Turbos at the time of sale a surcharge shall be payable by the customer. The amount of such surcharge will be provided at the point of sale. Such surcharge shall be refunded by Essex Turbos to the customer provided that the old unit which is agreed will form part of the consideration is provided by the customer to Essex Turbos within 2 weeks of sale and provided that such old unit meets the specifications in clause 3 of these terms and conditions at the time it is so provided.

5. Guarantee:

5.1. In the event of the product proving defective during the period of guarantee owing to faulty material or workmanship, subject to these terms and conditions and subject to the terms set out in Essex Turbos warranty card, Essex Turbos shall at its option either supply a replacement product or repair such defective product free of charge (“guarantee”).

5.2. The period of guarantee is 12 months from the date of delivery of the product unless stated otherwise at point of sale.

5.3. The guarantee is between Essex Turbos and the customer extending to the first end-user of the initial sale (“first end user”). In the event that the first end-user sells the vehicle or engine to which the product is fitted, the benefit of the unexpired part this guarantee does not automatically pass to the new owner. In order to transfer the benefit of the unexpired part of this guarantee to the owner the first end-user must apply in writing to Essex Turbos providing the name and address of the new owner and Essex Turbos may then at its discretion extend the benefit of the unexpired part of this guarantee to that new owner.

5.4. Essex Turbos shall not be liable under the standard guarantee if the vehicle to which the product is fitted is not properly serviced in accordance with the vehicle manufacturer’s recommendations.

5.5. Essex Turbos shall not be liable under the standard guarantee if the product supplied by them and/or the engine of the vehicle to which it is fitted is/are modified to increase power output.

5.6. Products supplied but not manufactured by Essex Turbos are not subject to any guarantee from Essex Turbos but Essex Turbos will pass on to the customer (in so far as possible) the benefit of any guarantee given to Essex Turbos by such third parties and will (on request) supply to the customer details of the terms and conditions of such guarantees issued by such third parties.

5.7. The guarantee shall not apply and no guarantee is given in relation to any product fitted to a vehicle which is used for any form of racing.

6. Limitation of Liability:

6.1. Save as expressly provided herein all representations, conditions, warranties and terms whether express or implied by common law, statute or otherwise, as to quality, condition or fitness for any purpose of the products supplied by Essex Turbos are excluded.

6.2. The receipt of information from the customer and the delivery by Essex Turbos of the products specified in any order does not in any way imply a term that the goods will be suitable for the purposes disclosed.

6.3. In no event shall Essex Turbos be liable for any direct or indirect or consequential or other loss or damage of any kind, whether arising out of the contract of sale or the manufacture or fitting or use of goods supplied by them, or howsoever caused, nor for any diminution in the value of other property or components howsoever arising consequent upon or resulting from the use of the products.

6.4. Without prejudice to any of the foregoing, the liability of Essex Turbos whether arising in contract or in negligence or otherwise shall not in any event include damages for the cost of labour in removing and refitting any product.

6.5. Without prejudice to any of the foregoing, the liability of Essex Turbos whether arising in contract or in negligence or otherwise shall not in any event include damages for loss of use or travel expenses.

6.6. Without prejudice to any of the foregoing, the liability of Essex Turbos whether arising in contract or in negligence or otherwise shall not in any event include damages for loss of profit.

6.7. Without prejudice to any of the foregoing, the liability of Essex Turbos on any claim for loss or liability arising out of or connected with any order, or manufacture, sale, delivery, resale or use of any goods covered by any such order (including loss or liability arising from breach of contract and/or negligence) shall in no case exceed the unit price of such goods or parts thereof involved in the claim.

6.8. Without prejudice to any of the foregoing, Essex Turbos shall not be liable for personal injury or for damage caused to an engine or vehicle by a failed turbocharger where such turbocharger has been used for any form of racing.

6.9. None of the above exclusions or restrictions of Essex Turbos liability shall apply to any claim for death or personal injury resulting from their negligence.

7. General:

7.1. The contract to which these terms and conditions apply is subject to the law of England and Wales.

7.2. Acceptance of delivery of the product shall be deemed conclusive evidence of the customer’s acceptance of these conditions.

7.3. The customer shall be deemed to have accepted the product twenty four hours after delivery to him.

7.4. Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Essex Turbos Limited.

7.5. These terms and conditions shall apply to all contracts for the sale of products between Essex Turbos and the customer notwithstanding and to the exclusion of any terms and conditions which the customer may purport to incorporate under any purchase order, letter of order, confirmation or order or similar document.

7.6. If any provision of these terms and conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of these provisions shall continue in full force and effect as if the illegal or unenforceable provision had been eliminated from these terms and conditions.

Returns Policy:

  •  If for any reason you change your mind about your purchase, such as an incorrect diagnosis of the fault, you may return the  turbocharger for a refund within 14 days of receipt as long as it has not been fitted to the vehicle or damaged in any way. Once the item is received, you will be refunded, minus a fifteen percent (15%) administration charge.
  • You will be responsible for postage when mailing the item back to our mailing address, which can be found on the top of our invoice or at the website ‘contact us’ page. 
  • To insure your return is processed in a timely manner, please include your invoice number and reason for return along with the item itself.
Why do I need my turbo balanced

A VSR balancing machine is an essential piece of equipment for anyone involved in the re-manufacture or rebuild of customer turbos.

Why balance the core assembly of a turbo?

The operating speed of a passenger vehicle turbo can reach speeds as high as 200,000rpm so if the rebuilt core from the  turbo is not balanced it runs the risk of rotating off its central axis impacting the turbine or compressor housings.

The outcome could result in total devastation to all moving parts and housings. This would then allow the lubricating oil being supplied to the central core of the turbo to escape into the exhaust system and intercooler rather than leaving the turbo as it should via the oil return pipe to the engine sump.

That is why all the turbos prepared by Essex Turbo are balanced on an appropriate machine.

However if the turbo is a VNT™ turbo with a set of variable vanes, balancing the turbo is not enough. Once assembled the turbo setup is not complete until the unit is placed on an G3 Air Flow Rig to set the variable vanes correctly

Can I just replace my actuator

Over the last few years the turbocharger market place has seen major changes to the design of turbos for passenger vehicles with the introduction of more and more turbos using electronic actuators.

The electronic actuator incorporates electrical circuits which pass pulses / signals to a motor that drives an arm linked into the variable vanes. There are preset stop positions within the actuator which control the boosting of the turbo. These will be slightly different for each turbo which makes each actuator turbo specific.

Remanufacturing electronic turbos

An off the shelf solution is not currently available to the market place to test and setup the electronic actuator. Therefore in the majority of cases rebuilding this next generation of electronically controlled turbos cannot be easily achieved. The result is that most companies can only offer to replace the faulty turbo with a NEW turbo. 

Here at Essex Turbo we don’t have to offer you a NEW replacement turbo as we have developed test equipment that allows us to check the electronic actuators for error codes. The equipment allows us to clear and reset the electronic actuator on the turbo therefore allowing us to rebuild the turbo in the knowledge that the complete turbo has been checked and setup correctly.

Also we have found from our experience that the vast majority of error codes are generated as a result of carbon build-up around the variable vanes found inside the turbochargers’ exhaust housing. Sooty exhaust gases create a carbon build-up which restricts the full range of movement of the variable vanes. So what appears to be an electronic actuator only problem does in fact, with further investigation on the turbo, turn out to be a variable vane issue as well. 

Common reasons for failure

The vehicle experiences power (boost) issues which can show up on a garage’s diagnostic machine as error codes. It is generally assumed by the user as an electronic actuator problem only, and that the turbo is mechanically sound. The next question to ask would be ‘what might have caused the error codes to be generated in the first place?’

Can I Just clean the carbon from the vanes in my turbo

The introduction of VNT™ (Variable Nozzle Turbine) turbochargers in 1989, and its evolution throughout the 1990s and into the 21st Century, makes the technology the most successful engine-boosting concept the world has ever seen. The system makes it easier for car manufacturers to fully deploy the torque and fuel economy advantages of direct injection diesel engines.

The technology involves the use of a turbine housing that can change its internal configuration to adapt to variations in the  engine’s air boost requirements. VNT™ enables the turbocharger to supply greater engine boost at lower speeds, yet match the performance of a larger turbo at higher speeds. VNT™  turbochargers also help to control the emission of NOx from diesel-powered vehicles by introducing exhaust gas recirculation (EGR) into the engine. (source: www.honeywell.com)

It has always been the view of turbocharger manufactures that VNT™ controlled turbos can not be rebuilt or remanufactured because a product to set-up the variable vanes is not available to the market place. Failure to set the variable vanes correctly can result in turbo boosting, fuel consumption and emission issues?

Reconditioned Turbos

Air Flow Rig

When we first started remanufacturing VNT turbos, our in-house turbo engineer developed an Air Flow Rig allowing us to create the conditions to flow exhaust gases across the Variable Vanes and set the flow rate, this allowed us to become the go to people to rebuild and remanufacture VNT (Variable Vanes) turbos.

In modern years our Air Flow Rig has become dated compared to modern technology this allowed us to get an up to date piece of equipment produced by G3 allowing us to flow the most up-to-date turbos.

Common issue with VNT™ controlled turbos 

The vehicle can experience a problem with a lack of power (boost). Sometimes the engine management light appears and the car can drop into ‘limp mode’. A common phrase used when describing this problem is ‘the turbo has sticky vanes’

What causes this? 

In the majority of cases the vehicle is running rich (fuelling issue) and the exhaust gases become very sooty. The sooty exhaust gases pass through the turbo and around the variable vanes leaving carbon deposits. Over a period of time these carbon deposits build-up and can impair the full range of movement of the variable vanes which can result in the power (boosting) issues experienced by the user. It can appear as a ‘turbo over boost pressure’ fault code on diagnostic equipment.

Frequently Asked Question (FAQ)

A popular question we are asked is ‘can you just clean away the carbon build-up from the variable vanes to free them’?
Unfortunately the answer to that is ‘no’ on two counts:

  • Once cleaned you need to make sure the variable vanes are calibrated correctly otherwise you run the risk of suffering further turbo boosting and/or fuelling issues. 
 
  • From our experience it is really important to identify what might be causing the sooty exhaust gases in the first place as the vast majority of turbo problems are created by issues external to the turbo such as a faulty Mass Air Flow Meter (MAM) or EGR valve. A major factor we have come across over the years is that vehicles with a blocked DPF or even a partially blocked DPF can cause all the issues listed.
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